Reference

Legal terms for India accounts

0l0 keeps the legal rules for your account in plain English, so you can see what happens to your data, payment records, and access rights before you open…

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0l0 Legal terms for India accounts
CONTACT PATHS

Where to send policy requests

Policy questions move through the same contact paths as account issues, but we route them to the team that handles legal requests and record changes. Use the email linked to your account, and include the page path or the exact point you want changed so we can match it quickly. If you cannot access the account, tell us the registered mobile number or email and we will explain the next step that local law allows.

Team online

Email channel

Send your request from the registered email address and mention the exact policy topic, such as data use, access, or retention. That lets us verify the account and keep the thread linked to the right record.

In-account form

If you can sign in, use the form inside your account so the message reaches the correct queue with your session details attached. It helps us check the issue without asking you to repeat basic facts.

Escalation path

When a request needs extra checking, we may ask for matching identity details, then move it to the legal contact path. You will get the next step in writing, along with any limits that local law requires.

DATA CARE

How we handle records and access

We handle this policy area by keeping the data we need, not more than that, and by separating account records from marketing clutter.

Data handling

We collect only the fields needed for account setup, payment matching, device checks, and legal requests. If you send extra details, we use them only to resolve the request and then keep them under the same retention rules.

Cookie use

Cookies store your session state, language choice, and anti-fraud signals. Clearing them is your choice, but you may need to log in again and confirm a device before sensitive account changes go through.

Account security

For password changes, payout edits, or contact updates, we use step-up checks so the request stays tied to the right account. If something looks unusual, we may pause it until the match is confirmed.

Retention

We keep records only as long as needed for service, dispute handling, legal duties, and tax duties. When the period ends, the record is removed or archived under the retention rule that applies to it.

Change requests

If you need a correction to your name, phone number, or email, send the exact update and the supporting detail from the account. We will tell you whether the change can be made immediately or after verification.

Contact trail

Use the same email or mobile number linked to your account so we can match the message without delay. That contact trail also helps us show what was asked, when it was asked, and how it was handled.

Common questions on account policy

If you want to know how we handle records, access, or contact changes, these questions cover the most common policy points. We keep the answers plain because the rules only work when you can read them quickly on mobile and understand what the account team will do next. If your situation is unusual, the contact path on this page is the right place to start.

Access depends on where you are and what local law permits. If a rule blocks registration, payments, or a feature in your region, we may limit that part of the site until the rule changes.

We keep the transaction trail, the account name tied to it, and the checks needed to confirm the source and destination. That helps us settle mismatches and answer a request later if needed.

Yes. Send the request from your registered email or the in-account form, and we will match it to your account before sharing what the law allows us to share.

Cookies keep your session active, remember language choice, and help us spot unusual sign-in behaviour. If you clear them, you may need to log in again and confirm the device.

Send the exact new email or mobile number, plus the matching account detail we ask for during verification. We update the record only after the check is complete and allowed.

Use the email or form linked on this page, and include the subject line, account identifier, and the change you want. We keep the thread on file until the request is closed.

You can ask us to close or remove records where the law allows it. Some records must stay for service, dispute handling, or tax duties, and we will tell you what can be changed.

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