Reference

Terms That Shape Your 0l0 Account

These Terms & Conditions explain how your 0l0 account works, what you agree to when you open it, and how we handle access, wallet use, and account changes.

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0l0 Terms That Shape Your 0l0 Account
CONTACT PATHS

Where to Send a Request

If you want help with a term, a change in your account detail, or a payment record tied to these rules, use the contact path inside your account so we can match your request to the right file. Clear subject lines save time, and the same contact path is used for location checks, identity checks, and policy questions. We reply after we confirm what the request covers and whether local law allows the change.

Team online

In-account chat

Use chat inside your account for term queries, locked-access checks, or a record mismatch. We read it against your login details first, so the reply stays tied to the right account.

Email desk

Send a message when you need a correction to your name, address, or payment record. We may ask for a matching document before any change is made, then confirm the update in writing.

Request form

Use the form for access issues, rule disputes, or a copy of the current terms. It helps us track the request, assign it, and reply in order.

KEEPING RECORDS

Data, Cookies, and Account Control

We keep only the data needed to run your account, check access, verify payments, and meet record-keeping duties.

Data Use

We use contact and transaction data to operate the account, confirm access, and handle rule checks. We do not keep more than we need for those purposes or for the period required by law.

Cookies

Cookies store session state, device memory, and basic safety flags. They help the page stay signed in and let us spot unusual activity without asking you to repeat the same steps each time.

Account Security

Use a private password and keep your device locked. If login details are shared, the account can be treated as accessed by you until we verify a change through the contact path.

Record Retention

We keep messages, log data, and payment traces for dispute handling and legal duties. After the retention period ends, the record is deleted or anonymised under our internal process.

Change Requests

If your name, phone number, or payment record needs correction, send a request from the account area. We may ask for proof that the change matches the account holder.

Contact Path

For any question about these terms, use in-account chat or the form so the request is linked to your profile. That helps us answer faster and keep a proper audit trail.

Terms Questions You May Ask

These questions cover how the terms work in practice: who can access the account, what happens when we update the page, how payment checks are handled, and where to send a correction request. If your situation depends on location or a local rule, the answer on this page follows local law and applies only where access is permitted.

Access depends on local law and is available only where it is permitted. If your location or legal status changes, the same rule applies the next time you log in.

We post the latest version on this page, and it applies from the time it is shown unless a local rule says otherwise. If the change affects your account use, you should read it before continuing.

We may ask for identity or payment checks to confirm account ownership, match the wallet used, or settle a record issue. That step helps us release a request only to the right account holder.

Cookies help keep the session active, remember settings, and flag unusual logins. They do not change your legal rights, but they can affect how long you stay signed in on a device.

Send the request through in-account chat or the form, include the detail that needs fixing, and wait for a reply. We may ask for a matching document before we update the record.

We keep account and transaction records for the period needed for legal duties, dispute handling, and audit trails. After that period, we delete or anonymise them under our retention process.

Use the support path inside your account, because it links your question to the right record and lets us answer with the correct term set for your profile.

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